We aim to meet the
needs of our existing and prospective clients in the most professional
and efficient manner. It is therefore very important that you inform
us when our level of service or products does not meet your expectations.
If you wish to complain
about our products or services, please submit your complaint, in writing,
Growth Investments Limited
P.O. Box 337
Marsa GPO 01
to us, please provide us with the following information:
Growth Investments Account Number
First Holder and any Joint Holders
and clear description of the complaint
of all relevant documentation (where applicable)
of how we may contact the person lodging the complaint.
Your complaint will
be registered in a Complaints Register and a written reply will be sent
to you within 10 business days from receipt of the complaint. In the
event that we are unable to resolve a complaint within 10 business days,
we will keep you informed of our actions and the progress achieved.
Although our aim
is to resolve all complaints in an efficient and fair manner, we may
not resolve all complaints to the satisfaction of our clients, and there
may, therefore, be instances when our clients may not be satisfied with
our written reply. In such instances we would always be prepared to
meet our clients individually in order that we may explain our position
in more detail.
If after meeting
with us, you are still unhappy with the way we have handled your complaint,
you have the right to lodge a complaint with our Regulator who may be
contacted as follows:
Malta Financial Services Authority
Attard BKR 3000
to the Customer Complaints Manager of the Malta Financial Services Authority
does not have the effect of depriving you, or us, of the right to bring
an action before the courts, or any other entity established by law,
for the settlement of your complaint.