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Growth Investments Limited


8007 2217

Tel. (+356) 2590 9000
Fax. (+356) 2122 6429
Address. Middle Sea House, Floriana FRN 1442, Malta
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Your Right to Complain

Your right to complain

We aim to meet the needs of our existing and prospective clients in the most professional and efficient manner. It is therefore very important that you inform us when our level of service or products does not meet your expectations.

If you wish to complain about our products or services, please submit your complaint, in writing, to:

The Chief Executive Officer
Growth Investments Limited
P.O. Box 337
Marsa GPO 01

When complaining to us, please provide us with the following information:

a. Your Growth Investments Account Number
b. Name of First Holder and any Joint Holders
c. A short and clear description of the complaint
d. Copies of all relevant documentation (where applicable)
e. Details of how we may contact the person lodging the complaint.

Your complaint will be registered in a Complaints Register and a written reply will be sent to you within 10 business days from receipt of the complaint. In the event that we are unable to resolve a complaint within 10 business days, we will keep you informed of our actions and the progress achieved.

Although our aim is to resolve all complaints in an efficient and fair manner, we may not resolve all complaints to the satisfaction of our clients, and there may, therefore, be instances when our clients may not be satisfied with our written reply. In such instances we would always be prepared to meet our clients individually in order that we may explain our position in more detail.

If after meeting with us, you are still unhappy with the way we have handled your complaint, you have the right to lodge a complaint with our Regulator who may be contacted as follows:

The Customer Complaints Manager
Malta Financial Services Authority
Notabile Road
Attard BKR 3000

Recourse to the Customer Complaints Manager of the Malta Financial Services Authority does not have the effect of depriving you, or us, of the right to bring an action before the courts, or any other entity established by law, for the settlement of your complaint.

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Tel (+356) 2590 9000
Fax (+356) 2122 6429
  Growth Investments Ltd
Customer Service Centre
Pjazza Papa Giovanni XXIII,
Floriana, FRN 1420, Malta
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